FAQs
How do I check the status of my order?
How do I check the status of my order?
Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your order item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. Then you can track your order by going to this page - TRACK MY ORDER
How long does shipping take?
How long does shipping take?
Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 7-16 days..
Do you ship Internationally?
Do you ship Internationally?
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Is your website secure with my information?
Is your website secure with my information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!
How do I order on your website?
How do I order on your website?
Simply find the product that you want and click the "Add to Cart" button or use the "Buy Now" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Does KTACTI provide a quality guarantee for all the products being sold?
Does KTACTI provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience . You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.
What is Buyer Protection?
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.